Reference

What Governs Your Account on 33x

Using 33x means agreeing to the terms set out here — covering account access, wallet transactions through bKash, Nagad, and Rocket, and how we handle your data. Access and eligibility depend on your local law and the regions where 33x operates.

Account TermsPrivacy ConditionsbKash, Nagad, Rocket ScopeJurisdiction NoticeContact Rights
33x What Governs Your Account on 33x
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to correct your account data, or need to raise a compliance concern, our support team handles legal and account queries directly. Response times vary; for urgent account issues tied to a bKash or Nagad transaction dispute, mark your message with the transaction reference number so we can prioritise it.

Team online

Live Chat

Available directly in the platform for account and policy questions. Reference your registered mobile number for faster routing to the right team.

Email Support

Send detailed legal or data requests by email. Include your account ID and the specific policy section you are querying for a precise response.

Help Centre

Our help section covers account terms, wallet scope, and data rights in plain language. Check there first for answers about bKash and Nagad transaction rules.

DATA AND ACCOUNT SECURITY

How We Handle Your Information

Your account data — including the mobile wallet details you use for bKash, Nagad, and Rocket deposits — is stored securely and is not sold to third parties. We use session tokens and OTP verification to protect login access, and account changes require re-authentication. If you want to know what data we hold, update it, or request deletion, contact support with your account ID.

Data Retention

We retain transaction records and account data for as long as required by applicable compliance obligations. You can request a summary of what we hold at any time.

Cookie Use

Cookies track session state and platform preferences. They do not store wallet credentials. You can manage cookie settings through your browser at any time.

Account Security

OTP verification is required for login and for changes to your registered bKash or Nagad number. Never share your PIN or OTP with anyone, including support staff.

Rights and Requests

You have the right to access, correct, or request deletion of your personal data. Submit requests through the email support channel with your account reference included.

Common Questions About Our Terms

The questions below cover what we get asked most about account conditions, data handling, and how these terms apply to Bangladesh accounts using local wallets.

Yes, if you open an account and use 33x, these terms apply. Whether access is legal in your location depends on your local law — we do not make that determination for you.

Yes. Contact our support team by email with your account ID and we will provide a summary of the data we hold on your account, including transaction records.

Wallet identifiers linked to your account are retained for the minimum period required under compliance rules, then removed. You can ask for a timeline when you submit a closure request.

We notify registered accounts when material changes are made. Continuing to use the platform after that notification means you accept the updated terms as in force.

Contact support through live chat or email, quote your account ID and the relevant bKash or Nagad transaction reference, and our team will review the case and respond directly.

Send it to our email support channel. Mark it clearly as a legal query and include your account ID. We route formal requests to the appropriate internal team for response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.